Frequently Asked Questions

• Go to the Contact page and send us an email. We will get back to you within 48-72 hours. From there we will discuss what you would like to achieve and get a feel for each other. We offer a Complementary 30-Minute Consultation Call via Zoom. We will ask you to give us a tour of the space(s) you need help with.

• 30-Minute Complimentary Discovery Call via Zoom - we will ask basic questions about the area(s) you need organized. During this time, you can provide a walkthrough so we can see your space. There is no charge for this.

• In-Person Consultation - We offer a 60-minute visit which will allow us the opportunity to see what is going on in your home, business, or material library. We will take photographs of the space. This service is $250.

• Additional time after the initial 60 mins will be charged at our hourly rate.

• If we do an in-person consultation and you decide to hire SOS we will waive the $250 for the 60 minute visit. If you hire us and go over the 60 minutes, the extra time will be credited back into your first payment.

• Payment will be requested at the end of the visit.

• Nope, no need to clean!

• We need to see how you move and work in your space so we can assess what works for you and what doesn't.

• All we ask you to do is absolutely nothing!

• No need to purchase anything before we start. Once we know what will stay, containers, bins, and other storage products will be recommended. We do our best to use storage items you already own before recommending additional products.

• We take photos and measure the spaces, so they are on hand when it’s time to shop for organizing items.

• We do not offer estimates. We book sessions in 4-hour and 8-hour blocks. We go as fast as we can, but often the pace is dictated by how well a client is able to stay on task with encouraging nudges.

• External service may be needed, such as trash and junk removal for bulk waste pick-up. A handyman and or eWaste may need to be purchased or scheduled before the organizing is completed.

• All areas must provide access to parking.

• We type up homework to help keep costs down.

• At the conclusion of our session, donations will be taken and dropped off along with recyclables accrued by any boxes per the supplies that were ordered.

• If supplies and additional items are necessary to assist your project an hourly procurement fee will be added.

• Our clock starts when we arrive at your property and ends when we close out for the day.

• You will not be forced to do anything you don't want to do. If something is thrown away, recycled, donated, or sold, it will be because you are ready to have that item out of your space.

• This is a common question and reasonable one. With that said, we are not able to assess a project by the square feet. Your home, business, or material library may be small, but the density of how much is in the area, what you want organized, and your goals for the space are a huge component. We charge by the hour. Organizing is a process and it didn’t get that way overnight. How quickly you are able to make decisions is a factor.

• No two projects or clients are the same.

• Hourly Rate for Finished Areas: $100 per hour

• Hourly Rate for Unfinished Areas: $110 an hour (i.e. spaces with no heat or AC)

• Hourly Rate for Material Libraries: $100 an hour

• Hourly Rate for Material Libraries that require admin responsibilities and managing sales reps: $120 an hour.

• If extra organizers are requested or necessary, the hourly rate will increase per organizer.

• Donations - We will remove any items deemed for donation that will fit in our car. Once we drive away the donations are deemed property of SOS and will be taken to a location of our choosing.

• Hazardous Disposal (i.e. Light bulbs, paint, batteries, pesticides, and household chemicals) - We will provide a list of locations for you to take them to along with their hours of operation.

• eWaste (i.e. cell phones, printers, monitors, laptops, computers, etc.) - We will provide a list of locations for you to take them to along with their hours of operation.

• Trash - All trash is to be put in your trash receptacles. You may have to rent a dumpster or schedule a bulk waste pick-up. Also, if your HOA does not allow a dumpster to be delivered, then contacting a junk hauler would be a good alternative.

• Recycling and Shredding - We will drop off sensitive papers to be shredded and remove any recycling, if your location does not offer the service.

• Yes and no. There is no need to purchase anything before we arrive.

• We like to use what you have first, then assess what needs to be purchased, if anything.

• If you do need organizational products, we will look them up for you and email you a list with the links to purchase them.

• We do not markup products and we pass our trade discounts to you where applicable.

• Clients are responsible for viewing organizational items we select for you, and you are responsible for purchasing the ones you want.

• With inflation, fuel prices, and other factors, a low budget may result in either lesser quality items OR limits our options to get everything needed for your home, business, or material library.

• If products are shipped to your location, you are responsible for making sure they are in good condition and scheduling a session with us before the return date expires.

• Time taken to shop for organizational products and storage solutions, outside of our scheduled sessions, will be billed separately at our hourly rate of $100 an hour.

• Project outcomes depend on the Client’s willingness to participate in the process; sorting, editing, and donating when necessary.

• Your ability to make quick decisions will play a factor in how long the project takes.

• We do our best to keep Clients on task and complete the project.

• Our clock starts when we arrive at your property and ends when we drive off.

• Yes, we are!

• We offer four- and eight-hour blocks of time for sessions

• Per our 10 years of experience, at minimum, projects take two visits.

• We type up homework for clients to help them keep costs down.

• We drop off your donations to a charity

• Collect recycling that may not fit in your recycling bin.

• Type up all the notes and measurements taken.

• Draw a floor plan when needed.

All of this is included and part of our sessions with you.

• We are located in Newburyport, Massachusetts.

• Simple Organizing Solutions service the North Shore of Massachusetts, Southern New Hampshire, and surrounding communities.

• A travel fee will be applied to clients located further than 30-minutes from our location.